Privacy Policy

Effective date: July 2025

Michelle Hibbert LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect through michelle-hibbert.com (the "Site") and our coaching programs, events, digital products and podcast (together, the "Services"), how we use it, and the choices you have.

By using the Site or Services, you agree to this Policy. If you do not agree, please do not use the Site or Services. Our Terms of Service also apply.

1. Information We Collect

Information you give us. We collect what you choose to share when you:

  • Fill out a contact form, book a discovery call or join our email list (name, email, phone number)
  • Register for a free masterclass, summit, workshop or event
  • Purchase a coaching program, group program or digital product (name, billing address and payment details, processed by our payment provider)
  • Complete intake forms, questionnaires or assessments (for example, goals, education and career plans, family context)
  • Take part in coaching sessions, group sessions or private communities
  • Contact us by email, text or social media, or appear as a guest on our podcast

Information collected automatically. When you visit the Site, we and our service providers may collect your IP address, browser and device type, pages viewed, referring links, and email open and click activity, using cookies and similar technologies.

Information from others. A parent or guardian may give us information about their teen or young adult child when enquiring about or enrolling them in a program.

2. How We Use Your Information

We use personal information to:

  • Deliver the coaching sessions, programs, events and digital products you sign up for
  • Schedule sessions, send reminders and respond to your questions
  • Process payments and keep business and tax records
  • Send newsletters, resources and offers you have opted into (you can unsubscribe at any time)
  • Improve the Site, our content and our Services
  • Comply with legal obligations and protect our rights

We do not sell your personal information.

3. Coaching Confidentiality

What you share in coaching sessions is kept confidential, consistent with the International Coaching Federation (ICF) Code of Ethics. We will not share session content without your consent, except where:

  • Required by law, subpoena or court order
  • We reasonably believe there is a risk of serious harm to you or someone else
  • We suspect abuse or neglect of a child or vulnerable adult

Coaching for teens and young adults. When a parent or guardian enrolls a teen, we agree with both of them at the start what will be shared with the parent (for example, attendance and general progress). Personal details a teen shares in session are otherwise kept confidential, subject to the exceptions above.

Group programs. We ask all participants to keep what others share in group sessions confidential, but we cannot guarantee that other participants will do so.

Recordings. We will not record sessions without telling you first. Group sessions or events may be recorded for participants who cannot attend live.

4. How We Share Information

We share personal information only with trusted service providers who help us run the business, and only as needed for them to do their work. These include:

  • Website hosting, CRM, course and email platforms (for example, GoHighLevel)
  • Payment processors (for example, Stripe); we do not store full card numbers
  • Scheduling and video-conferencing tools (for example, Zoom / Google Meet)
  • Assessment providers, such as Harrison Assessments, when an assessment is part of your program
  • Accountants, lawyers and other professional advisers

We may also disclose information if required by law, to protect our rights or safety, or as part of a sale or transfer of the business.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Analytics

The Site uses cookies to make it work, remember your preferences and understand how visitors use it (for example, through Google Analytics and social media pixels). You can block or delete cookies in your browser settings; some features may not work without them. Our Site does not currently respond to "Do Not Track" signals.

6. Children and Teens

The Site is intended for adults. We do not knowingly collect personal information directly from children under 13. Coaching for anyone under 18 requires the consent of a parent or legal guardian, who provides enrollment information on the young person's behalf. If you believe a child under 13 has given us information without parental consent, contact us and we will delete it.

7. Your Choices and Rights

You may ask us to:

  • Access, correct or update your personal information
  • Delete your information, unless we must keep it for legal or business records
  • Stop sending you marketing emails (or click "unsubscribe" in any email)

If you live in the UK, the European Economic Area or a U.S. state with its own privacy law, you may have additional rights under that law. We will respond to requests within the time the applicable law requires.

8. Data Security and Retention

We use reasonable safeguards, such as password-protected accounts and reputable service providers, to protect your information. No online system is completely secure, so we cannot guarantee absolute security.

We keep coaching notes and client records for 1 year after our work together ends, and other information for as long as needed for the purposes above, then delete or anonymize it.

9. Third-Party Links

The Site may link to other websites, such as social media, podcast platforms and partner sites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Policy from time to time. The updated version will be posted on this page with a new effective date.

11. Text Messaging (SMS)

If you opt in to receive text messages from Michelle Hibbert LLC, we collect your mobile phone number and a record of your consent. We use them only to send the messages you agreed to receive, such as appointment and session reminders, booking confirmations, replies to your questions, program and event updates and, if you separately opted in, resources and offers.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. You can also email [email protected].

We do not sell, rent or share your mobile number or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes.

12. Contact Us

Michelle Hibbert LLC
300 Colonial Center Parkway, Suite 100
Roswell, GA 30076
Email: [email protected]
Website: michelle-hibbert.com

How does life coaching differ from therapy?

Life coaching is focused on the present and future, not diagnosing or treating mental health conditions. Michelle helps emerging adults build clarity, confidence, and forward momentum through conversation, reflection, and practical action steps. Coaching is supportive and growth-oriented, helping clients move forward rather than analyze the past.

How often are coaching sessions conducted?

Most clients meet with Michelle on a regular, consistent schedule, often weekly or biweekly, depending on what feels most supportive. Sessions are structured enough to create momentum, but flexible enough to meet young adults where they are.

What if I’m unsure about my goals or direction?

That’s completely okay, and very common. Many emerging adults start coaching feeling unsure, stuck, or overwhelmed. You don’t need to have answers before you begin. Michelle helps clients uncover clarity over time, starting exactly where they are and building confidence step by step.

What if my child isn’t motivated or doesn’t want coaching?

This is one of the most common concerns. Michelle does not force change or push young adults before they’re ready. Her approach is gentle, respectful, and collaborative, which often helps reduce resistance. Many young adults become more open once they feel heard rather than pressured.

Will this replace my role as a parent?

No. Coaching is not about replacing parents; it’s about supporting independence. Michelle helps young adults take more responsibility for their own lives, which often allows parents to step back from constant worry, reminding, or rescuing. The goal is a healthier, more balanced relationship for everyone.

What if I’m afraid of stepping back too much, or not enough?

This fear is very real. Michelle understands how hard it is to know when to help and when to hold back. While the coaching work focuses on the young adult, parents often gain clarity simply by watching their child grow in confidence and self-trust.

How will I know if coaching is helping?

Parents often notice subtle but meaningful changes first, less tension, more communication, greater follow-through, and a shift toward independence. Progress may not always be dramatic at first, but it tends to build steadily over time.

What if my child needs therapy instead of coaching?

If a young adult needs clinical or therapeutic support, Michelle will gently encourage the appropriate next step. Coaching works best when the goal is growth, direction, and life skills, not mental health treatment.